PRIVACY POLICY

This Privacy Policy describes how Arsyince collects, uses, and discloses your Personal Information when you visit our website or make a purchase from the Site.

Contact

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact us at:

Email: service@arsyince.com

What Information We Collect

We collect your information in different ways on Arsyince.com. The primary purpose of collecting personal information is to provide you with an efficient, meaningful, and personalized online experience.

Information You Provide Directly to Us

  • When you register on our website, complete forms, or send us emails

  • When you place an order for products or services

  • When you participate in promotions, sweepstakes, or surveys sponsored by us

  • When you contact our customer service team for assistance

Information We Collect Automatically

  • When you browse our website, we automatically collect information about your device, browsing behavior, and usage details

  • This includes: IP address, browser type and version, operating system, time zone settings, cookie information, products or pages you view, search terms, and how you interact with the Site

Information for Custom Orders

  • When you place a custom or made-to-order garment, we collect your body measurements (such as height, bust, waist, hip, etc.), color and fabric preferences, and any special instructions you provide

Payment Data

When you place an order, your payment information (including credit card number, expiration date, and security code) is collected and processed by our third-party payment processors. We do not store or have direct access to your full payment card details.

How We Use Your Information

The information we collect may be used for the following purposes:

  • Process your orders and payments

  • Arrange shipping and fulfill your orders

  • Send you order confirmations, shipping notifications, and invoices

  • Respond to your customer service inquiries or requests

  • Improve our website and customer service

  • Send you information about new products, offers, and services we believe may interest you (you may opt out at any time)

  • Detect and prevent fraudulent transactions

  • Comply with legal obligations

Minors

Our Site is not intended for individuals under the age of 14. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at service@arsyince.com and we will delete such information.

How We Share Your Information

We share your Personal Information with third parties only in the following circumstances:

Service Providers
We share information with service providers who help us operate our website, process payments, fulfill orders, and provide customer service. These parties are contractually obligated to keep your information confidential and may only use it for the specific purpose of providing services to us. For example:

  • Shopify - powers our online store

  • PayPal / Stripe - process your payments

  • DHL / FedEx / USPS - deliver your orders

Legal Requirements
We may share your information when we believe disclosure is necessary to comply with a legal obligation, respond to a legal process (such as a subpoena or search warrant), or protect our rights, property, or safety and those of others.

Business Transfer
In the event of a merger, acquisition, sale of assets, or bankruptcy, your Personal Information may be transferred as part of the transaction. We will notify you via email or website notice of any such change in ownership or control.

We do not rent, sell, or share your Personal Information for third parties' own marketing purposes without your explicit consent.

Your Choices & Opt-Out

Marketing Communications: If you no longer wish to receive our promotional emails, you may click the "unsubscribe" link at the bottom of each email or contact us at service@arsyince.com, and we will stop sending you marketing communications.

Cookies: Most browsers automatically accept cookies. You can refuse or delete cookies through your browser settings. Please note that if you disable cookies, some parts of our Site may not function properly.

Correction & Updates: You may review, correct, or update your Personal Information at any time by logging into your account. To disable your account, please contact us at service@arsyince.com.

Data Security

We take reasonable technical and organizational measures to protect your Personal Information from accidental loss and from unauthorized access, use, alteration, or disclosure.

The security of your information also depends on you. If we have given you (or you have chosen) a password for access to certain parts of our Site, you are responsible for keeping that password confidential. Please do not share your password with anyone. When you have finished your visit, please sign out of your account and close your browser window.

Please note that the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the absolute security of information transmitted to our Site.

International Data Transfer

Your Personal Information may be stored and processed on servers located outside of your country of residence, including the United States and other jurisdictions. The data protection laws in these regions may differ from those in your country. When we make such transfers, we take appropriate safeguards to ensure your Personal Information remains protected in accordance with this Privacy Policy.

Cookies

When you visit our Site, we use cookies (small text files) to improve your browsing experience. Cookies help us remember your actions and preferences (such as login information, language, and region selection), so you don't have to re-enter this information each time you return to the Site.

Types of cookies we use:

  • Necessary cookies: Required for the Site to function, enabling you to browse and use basic features

  • Functional cookies: Remember your preferences to provide a more personalized experience

  • Performance and analytics cookies: Help us understand how visitors use the Site so we can improve it

You can manage cookies through your browser settings. For more information on how to manage cookies, please visit www.allaboutcookies.org.

Your Privacy Rights

If you are a resident of the European Economic Area (EEA):
Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to access: Request a copy of your Personal Information

  • Right to rectification: Request correction of inaccurate or incomplete Personal Information

  • Right to erasure (right to be forgotten): Request deletion of your Personal Information

  • Right to restrict processing: Request restriction of how we process your Personal Information

  • Right to data portability: Request transfer of your Personal Information to another organization

  • Right to object: Object to processing based on legitimate interests

If you are a resident of California:
Under the California Consumer Privacy Act (CCPA), you have the following rights:

  • Right to know: Request disclosure of categories of Personal Information collected, used, disclosed, or sold

  • Right to delete: Request deletion of your Personal Information

  • Right to opt-out: Opt out of the sale of your Personal Information (Note: We do not currently "sell" Personal Information of California residents for cross-context behavioral advertising)

  • Right to non-discrimination: Not receive discriminatory treatment for exercising your privacy rights

To exercise any of these rights, please contact us at service@arsyince.com. We will respond to your request within 30 days. After verifying your identity, we will process your request in accordance with applicable laws.

Data Retention

We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, including to satisfy legal obligations, resolve disputes, and enforce our agreements. Specifically:

  • Order information: Generally retained for 7 years for tax and accounting purposes

  • Account information: Retained while your account is active and for a reasonable period after closure

  • Marketing information: Retained until you opt out or request deletion

Do Not Track

Please note that because there is no consistent industry standard for how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Third-Party Links

Our Site may contain links to third-party websites (such as social media platforms or other merchants). These websites have their own independent privacy policies, and we assume no responsibility for their content or privacy practices. Before providing Personal Information to any third-party website, please review its privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via a notice on our website homepage or by email. The last revision date of this policy will always be displayed at the top of the page. We encourage you to review this policy periodically for any updates.

Complaints

If you have any questions or complaints about our privacy practices, please contact us at  service@arsyince.com.

If you are a resident of the EEA and are not satisfied with how we handle your complaint, you have the right to lodge a complaint with your local data protection authority (DPA).