FAQ

PRODUCTS AND ORDERING

What products does Arsyince sell?

Arsyince sells occasion dresses, including Mother of the Bride Dresses, Homecoming Dresses, Prom Dresses, Bridesmaid Dresses, Evening Dresses, and Wedding Dresses.

Do you offer standard sizes and custom sizes?

Yes. Standard-size options are available, and eligible styles also offer custom-size and custom-color options. The available options are shown on each applicable product page.

How should I choose my size?

Please review our Size Chart and How to Measure Guide before ordering. If you need assistance, contact us at service@arsyince.com before placing your order.

SHIPPING

Where does Arsyince currently ship?

Arsyince currently ships to customers in the United States.

How long does delivery take?

Order processing normally takes 3 business days.

Estimated total delivery times are:

• Standard Shipping: 10–15 business days
• Expedited Shipping: 8–11 business days

Delivery estimates may be affected by weekends, public holidays, carrier delays, weather, address issues, or other circumstances outside our control.

Will I receive tracking information?

Yes. Tracking information will be sent after the order has been shipped and a tracking number is available.

For complete shipping information, please review our Shipping Policy:

https://www.arsyince.com/policies/shipping-policy

CANCELLATIONS

Can I cancel my order?

Yes. All orders may be canceled, including standard-size and custom-made items.

Orders canceled before shipment are eligible for a full refund to the original payment method, and Arsyince does not charge a cancellation fee.

If an order has already been shipped, the package may not be stopped in transit. Please accept delivery and contact us within 15 days of delivery to arrange a return.

For complete details, please review our Cancellation Policy:

https://www.arsyince.com/pages/cancellation-policy

RETURNS AND REFUNDS

Can standard-size and custom-made items be returned?

Yes. Standard-size and custom-made items may be returned according to the conditions stated in our Refund Policy. Please contact us within 15 days of delivery before returning an item.

Who pays the return shipping cost?

If the return is caused by a change of mind, an incorrect size or color selection, or another customer-related reason, the customer is responsible for the return shipping cost.

If the item is incorrect, damaged, defective, or affected by another error on our part, Arsyince will cover the applicable return shipping cost.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5 business days after the applicable cancellation is confirmed or the returned item is received and inspected. Your bank or payment provider may require an additional 5–7 business days to post the refund.

For complete return conditions, please review our Refund Policy:

https://www.arsyince.com/policies/refund-policy

PAYMENTS

What payment methods do you accept?

Arsyince accepts major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Maestro. We also accept PayPal.

Available payment methods are displayed during checkout.

What currency is used?

Orders for the United States are displayed and processed in U.S. dollars (USD).

For more information, please review our Payment Methods page:

https://www.arsyince.com/pages/payment-methods

CONTACT US

How can I contact Arsyince?

Email: service@arsyince.com

Phone: +86 139-6215-4047

Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM (Hong Kong Time, UTC+8)

Equivalent U.S. Eastern Time:

During Daylight Saving Time (EDT): Sunday – Thursday, 9:00 PM – 6:00 AM

During Standard Time (EST): Sunday – Thursday, 8:00 PM – 5:00 AM