FAQ

Arsyince sells dresses for the mother of the bride, mother of the groom, grandmothers and other family members at weddings. Most styles come in tea length, ankle length or floor length, many with sleeves or a matching jacket. We also carry a small selection of evening, bridesmaid, prom and homecoming dresses.

Arsyince is owned and operated by Suzhou Dier Shier Network Technology Co., Ltd., a company registered in Suzhou, China, and founded in 2025. Before opening this store, our team sold formal dresses on Amazon, where we learned how often women receive dresses with thin fabric, uncomfortable cuts or a poor fit. We are an online retailer. Our made to order dresses are sewn by a long-term partner dressmaking studio in the Huqiu wedding dress district of Suzhou. You can read more on our About Us page.

No. We sell online only, and our office address in Suzhou does not accept walk-in visits or returns. If you would like to see more photos of a dress, check a color or ask about the fabric, email us and we will help.

Measure your bust, waist and hips following our How to Measure guide, then compare your numbers to our Size Chart. Choose the size that fits your largest measurement. Please do not choose by the size you usually wear in everyday clothing.

Formal and bridal dresses use their own sizing standard, which is more fitted than everyday clothing. Many women find they are one or two sizes larger in a formal dress than in their jeans or work dresses. This is normal and does not mean the dress runs small. The number on the label does not matter. What matters is a comfortable fit on the day.

We offer regular sizes 0 to 16 and plus sizes 16W to 32W. Our plus sizes are not simply made larger. They are cut with more room through the bust, waist, hips and upper arms.

Choose the larger size, then use the note box on the product page to ask us to take in the other areas. For example, if your bust matches size 16 and your waist matches size 14, choose size 16 and write "please take in the waist slightly". A dress can be made a little smaller in one area, but a dress that is too tight is much harder to fix.

Choose your size by your measurements, then write your height in the note box. We can shorten or lengthen the hem and sleeves on made to order dresses. Each product page shows whether a dress is tea length, ankle length or floor length, and our Size Chart lists the standard length for each size.

Our floor length dresses include about 2 inches of extra length for heels. If you plan to wear flats or lower heels, write your heel height in the note box and we will adjust the length for you.

Most of our dresses are not sitting in a warehouse. After you order, our partner studio prepares the pattern for your size, cuts the fabric and sews your dress, following any notes you added. This usually takes 3 to 5 business days before your dress ships.

We follow reasonable requests that suit the design of the dress. Mothers often ask for:

• More room in the upper arms, sleeves and underarms
• A higher neckline for more coverage
• A waist that softly skims the tummy rather than fitting tightly
• A longer or shorter hem or sleeves
• A slimmer cut for a slender figure

If your note is unclear, or a request is not possible for that style, we will email you before production begins. Your dress will not be made until we have your answer.

Not at this time. We make each dress in the size you choose from our size chart, with the adjustments you request in the note box. This covers most fit concerns, such as length, sleeves and a looser or slimmer waist. If you are unsure whether a note will solve your fit concern, email us before ordering.

Ready to ship dresses are already made and kept in stock at our Suzhou warehouse. They ship the next business day, but sizes and colors are limited to what is shown, and adjustments are not available. You can browse them in our Ready to Ship collection.

We work to show colors accurately, but colors can look slightly different on different screens and under different lighting. Some lifestyle images on our website are digitally created or edited to show how a dress may be worn. If matching a wedding color palette is important to you, email us before ordering and we will be glad to share more photos of the dress.

Many families coordinate with the wedding colors or the bridesmaid dresses, but traditions vary. It is a kind gesture to ask the couple first, especially about white, ivory, very light champagne or black. The mother of the bride and mother of the groom often choose different colors that sit well together in photos rather than matching exactly.

Many of our dresses, especially tea length styles and dresses with sleeves or jackets, also work for rehearsal dinners, anniversaries, galas and other formal events. Our Rehearsal Dinner and Beyond collection gathers styles that are easy to wear again.

We ship to addresses within the United States. We are not able to ship to Alaska, Hawaii, Puerto Rico, Guam, other US territories, APO, FPO or DPO military addresses, or addresses outside the United States.

Total delivery time is processing time plus shipping time:

• Made to order dress with Standard Shipping: about 10 to 14 business days
• Made to order dress with Express Shipping: about 8 to 12 business days
• Ready to ship dress with Standard Shipping: about 8 to 10 business days
• Ready to ship dress with Express Shipping: about 6 to 8 business days

Orders placed before 2:00 PM Eastern Time on a business day begin processing that day. Production and shipping pause for about 5 days during Chinese New Year and the National Day holiday in early October, and we post exact dates on our website before each holiday.

Standard Shipping is $12.00 per order and free on orders of $159 or more after discounts. Express Shipping is $25.00 per order. Shipping is charged once per order, not per item.

We recommend ordering at least 4 weeks before your event. This leaves time to try your dress on with your shoes, and to contact us if anything needs attention. If your date is close, email us before ordering with your wedding date and we will tell you honestly whether your dress can arrive in time.

Import duties are included in our prices and shipping charges, so in most cases you will not pay anything when your package arrives. In the rare case that customs charges an extra fee, we will contact you by email to work out a solution together.

We email you a tracking number when your order ships. Tracking may take up to 2 business days to show updates. You can also check your order on our Track Order page. Full details are in our Shipping Policy.

Made to order dresses are made for one customer and cannot be resold, so they cannot be returned for change of mind or because a different size was chosen. If we made an error, such as a wrong size, wrong color, a quality defect, or a dress not made according to your confirmed note, you can return it within 30 days of delivery for a full refund, and we refund your return shipping cost.

Yes. Ready to ship dresses can be returned within 30 days of delivery for any reason, as long as they are unworn, unwashed, with tags attached and in the original packaging. For change of mind returns, you pay the return shipping, and the original shipping cost is not refunded. Items marked Final Sale can only be returned in case of our error.

Please email service@arsyince.com first with your order number, the item and the reason, plus photos if there is an issue. We will send you return instructions and the address of our return warehouse in the United States, so you do not need to ship anything overseas. Please do not send items back without contacting us, and do not send them to our office in Suzhou.

Refunds are processed within 3 to 5 business days after we receive and inspect your return, and go back to your original payment method. Your bank or payment provider may need a few more days to show it. Full details are in our Return and Refund Policy.

Yes, within 24 hours of ordering, for a full refund. After 24 hours, a made to order dress may already be in production, and a cancellation is subject to a 30 percent material fee, with the remaining 70 percent refunded. Orders that have shipped cannot be canceled. See our Cancellation Policy.

We do not offer direct exchanges. If your item is eligible for return, please return it and place a new order. If you received a defective or incorrect dress and still need one for your event, tell us when you contact us and we will help you reorder as quickly as possible.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro, PayPal, Apple Pay and Google Pay. All prices are in US dollars. See our Payment Methods page for details.

The charge will appear as ARSYINCE.COM. Some US banks may add a foreign transaction fee because our company is based outside the United States. This fee is set by your bank, not by us.

No. Only one discount code can be used per order. First time customers can use the code shown at the top of our website on their first order.

After your order arrives, you can leave an honest review of the dress you purchased, whatever star rating you choose, and we will email you a $10 coupon for your next order. Reviews written through this program are labeled as incentivized. See our Leave a Review page for the full terms.

Email service@arsyince.com, use our Contact Us form, or call +86 139 6215 4047. Our customer service team works Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, excluding US holidays. We reply to emails within 12 hours on weekdays, and within 24 to 48 hours on weekends, US holidays and major Chinese holidays.

Yes, and we are happy to. Email us your bust, waist and hip measurements, your height, your heel height, your wedding date and a link to the dress you like. We will recommend a size, suggest any adjustments, and let you know if the dress can arrive in time.