FAQs

If you need to make changes to your order (such as color, size, or style), please contact us within 24 hours. We will do our best to help, but additional fees may apply depending on the production stage. Changes requested after 24 hours may not be accepted.

We recommend confirming your size, color choice, and event date before placing your order. If you are unsure, please contact us for assistance.

Please select "Custom Size" when placing your order and leave your measurement details. Within 48 hours after placing your order, please keep an eye on the email address you provided. If there are any questions, we will reach out to you via email to confirm and avoid any mistakes.

Total delivery time=Production time + Shipping time

Clothing and accessories are typically shipped within 3–5 days, while swatches are usually shipped within 48 hours.
Shipping times may vary depending on the destination and shipping method, and typically range from 3–20 bussiness days. For more detailed information. Please refer to our Shipping Policy page for more details.

Arsyince ships worldwide to destinations across North and South America, Europe, Asia, Africa, Oceania, and more. We use trusted international carriers for safe and secure delivery. If your country is not available at checkout, please contact us.

We understand that plans may change. If you need to cancel your order for any reason, please contact us as soon as possible. Please understand that because our dresses are made-to-order, cancellation fees may apply depending on the production stage. For more details, please refer to our Cancellation Policy.

Please contact us as soon as possible, and we will initiate the package trace process immediately and keep you updated. Sometimes we may provide you with the carrier's contact information and ask you to reach out to them directly. This is not because we are unwilling to help — it is because as the recipient, you can describe the situation more clearly and in greater detail when speaking with the carrier.

We accept returns within 15 days of delivery. All items must be unworn, unwashed, and returned in their original condition with all tags attached.

Please note that custom-made items, accessories, and any items marked as final sale are not eligible for return or exchange.

For more details, please refer to our Return Policy page.

1. Submit a return request within 15 calendar days of receiving your order.

Email service@arsyince.com with an explanation and photos stating the return reason. Returns without prior approval may be refused.

2. Ship the item back within 7 calendar days after approval.

The return address will be provided upon approval and may different from the shipping address. You must include the following in the package: Order Number, Email, and Full Name. We cannot process a refund without this information.

3. Refund will be issued after inspection.

We will check the returned item and process the refund within 3–5 business days. Once processed, please allow 10–15 business days for the funds to reach your account (depends on your bank or payment service). A small transaction fee may apply. If the item is returned in unacceptable condition, we reserve the right to refuse the refund.

After we receive your return, we will check the item and process the refund within 3–5 business days. Once processed, please allow 10–15 business days for the funds to reach your account (depends on your bank or payment service). A small transaction fee may apply. If the item is returned in unacceptable condition, we reserve the right to refuse the refund.

To find your perfect size, please refer to our Size Guide page. We recommend measuring your key body parts by following the instructions on our Size Guide page. Then simply compare your measurements with our size chart.

If you are between sizes, we suggest ordering the larger size for easier alterations.

If you need further assistance, please feel free to contact us.

If you are between sizes, we generally recommend choosing the larger size for easier alterations.

It is important to know your own body measurements when choosing a dress size. Different designers may use different sizing standards. For example, you might wear a size 8 in everyday clothing or from other brands, but based on the same measurements, you could be a size 12 in our dresses.

Please check your key body measurements when selecting a size. For help with measuring, please refer to our How to Measure guide.

If you have a fuller bust, waist, or hips, we recommend reviewing our Size Guide carefully or contacting us for personalized assistance.

We offer custom sizing for many of our dresses. You can provide your measurements when ordering or contact us for assistance.

We recommend following the measurement instructions on our Size Guide page to avoid this situation. However, if it does happen, don't worry! We suggest taking your dress to a local tailor for alterations.

To provide better service, we will cover up to 20% of the purchase price toward local alterations. Please keep your tailor's receipt and contact us for reimbursement.