ABOUT US

WHO WE ARE

Arsyince is an online retailer specializing in occasion dresses for customers in the United States. Our selection includes dresses for weddings, formal events, celebrations, and other special occasions.

The Arsyince website is operated by Ruiheng Asia Pacific Enterprise Co., Limited, a company registered in Hong Kong.

WHAT WE OFFER

Our collections include:

• Mother of the Bride Dresses
• Homecoming Dresses
• Prom Dresses
• Bridesmaid Dresses
• Evening Dresses
• Wedding Dresses

We offer standard-size options as well as custom-size and custom-color options on eligible styles. The available sizes, colors, prices, and customization choices are displayed on each applicable product page.

OUR APPROACH

We aim to provide customers with clear product information, transparent pricing, accessible customer support, and clearly stated shipping, cancellation, return, refund, and privacy policies.

Because sizing and color selections are important when ordering an occasion dress, customers can review our Size Chart and How to Measure Guide before placing an order. Customers who need assistance may contact our support team before or after purchase.

ORDERING AND CUSTOMER SUPPORT

Customers can browse available products, select the applicable size and color options, add items to the cart, and complete payment through our secure Shopify checkout.

Order preparation, shipping methods, delivery estimates, cancellation procedures, and return conditions are explained in the corresponding policy pages available in the footer of our website.

For product questions, sizing assistance, order updates, cancellations, returns, or other customer service matters, please contact us.

BUSINESS INFORMATION

Brand Name: Arsyince

Operating Company: Ruiheng Asia Pacific Enterprise Co., Limited

Business Address: Room C20, 3/F, Block C, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Hong Kong

Email: service@arsyince.com

Phone: +86 139-6215-4047

Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM (Hong Kong Time, UTC+8)

Equivalent U.S. Eastern Time:
During Daylight Saving Time (EDT): Sunday – Thursday, 9:00 PM – 6:00 AM
During Standard Time (EST): Sunday – Thursday, 8:00 PM – 5:00 AM