RETURN & REFUND POLICY
Return Policy
1. Time Frame
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Returns are accepted within 15 days of delivery.
2. Condition for Return
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Items must be unwashed, unworn, and in original condition with all tags attached.
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Try-on notice: Please avoid makeup, perfume, or deodorant when trying on the garment. Any stains (e.g., foundation, lipstick, or perfume stains) may void return eligibility.
3. Non-Returnable Items
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Customized items
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Fabric swatches
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Accessories (unless defective)
4. Additional Notes
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Every gown is handmade with care, so a one-inch variation is completely normal. Thank you for loving the artistry of handmade.
Refund Policy
Shipping Note: Shipping fees are non-refundable except in cases of lost packages or seller errors (wrong item or defect).
Refund Note: Unless otherwise noted, all refunds refer to the garment price only.
1. Standard Size Items
| Situation | Return | Refund Amount | Shipping Cost | Restocking Fee |
|---|---|---|---|---|
|
Buyer issue |
Yes |
90% |
Buyer pays round-trip |
10% |
|
Seller issue |
Yes |
100% |
Seller pays |
None |
Note: Items must be unwashed, unworn, with tags attached. For seller issues, proof photo required.
2. Customized Items (Made-to-Order)
| Situation | Return | Refund | Shipping | Restocking Fee |
|---|---|---|---|---|
| Buyer issue | No | None | — | — |
| Seller issue | Yes | 100% | Seller pays | None |
Notes: For size/color exchange, contact service@arsyince.com. Exchanged items are not eligible for return.
3. Accessories
| Situation | Return | Refund | Shipping | Restocking Fee |
|---|---|---|---|---|
| Buyer issue | No | None | — | — |
| Seller issue | Yes | 100% | Seller pays | None |
Included items:
4. Color Swatches
| Situation | Return | Refund | Shipping | Restocking Fee |
|---|---|---|---|---|
| Buyer issue | No | None | — | — |
| Seller issue | Yes | 100% | Seller pays | None |
Note: For accurate color, purchase a swatch first. Slight color variation due to monitors and lighting is unavoidable.
5. Color Disclaimer
The same color name may look drastically different on different fabrics (e.g., chiffon vs. silk satin). This is not an error. If you plan to order the same color in different fabrics, we recommend purchasing swatches for each fabric to compare.
6. Quality Issue Clarification
The following are normal and NOT considered quality issues:
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Size within tolerance range
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Minor loose threads on the dress
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Slight sequin shedding on sequin gowns
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Slight color variation between different batches
- Minor wrinkles from shipping (can be ironed out)
7. Proof Requirement & Contact
For seller-caused issues, please send photo evidence to: service@arsyince.com.
Return Process
1. Submit a return request within 15 calendar days of receiving your order.
Email service@arsyince.com with an explanation and photos stating the return reason. Returns without prior approval may be refused.
2. Ship the item back within 7 calendar days after approval.
The return address will be provided upon approval and may different from the shipping address. You must include the following in the package: Order Number, Email, and Full Name. We cannot process a refund without this information.
3. Refund will be issued after inspection.
We will check the returned item and process the refund within 3–5 business days. Once processed, please allow 10–15 business days for the funds to reach your account (depends on your bank or payment service). A small transaction fee may apply. If the item is returned in unacceptable condition, we reserve the right to refuse the refund.
If you would like to cancel your order, please refer to our Cancellation Policy. We are open to your suggestions in order to better serve you.
Contact Us
Email: service@arsyince.com
Tel: +86 139 6215 4047
Company Address: Rm C20, 3/F, Blk C, East Sun Ind Centre, 16 Shing Yip Street, Kwun Tong, Hong Kong.
Return Adresses: No. 88 Guangqi Road, Science and Technology City, Suzhou New District, Suzhou, Jiangsu Province, China.