Privacy policy

                                                    Privacy Policy

1. Contact Us If you have any privacy-related questions or wish to exercise your statutory rights, please contact us:

  • Brand / Company: Arsyince / Ruiheng Asia Pacific Enterprise Co., Limited

  • Address: Room C20, 3/F, Block C, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Hong Kong

  • Email: service@arsyince.com

  • Phone: +86 139-6215-4047

  • Customer Support Hours:

    Monday – Friday: 9:00 AM – 6:00 PM (Hong Kong Time, UTC+8)

    Equivalent U.S. Eastern Time:
    During Daylight Saving Time (EDT): Sunday – Thursday, 9:00 PM – 6:00 AM
    During Standard Time (EST): Sunday – Thursday, 8:00 PM – 5:00 AM

2. Information We Collect We collect information to provide you with an efficient and personalized shopping experience:

  • Information You Provide Directly:

    • Basic Contact: Name, email address, phone number, shipping and billing addresses.

    • Orders & Account: Purchase history, customer service inquiries, and communication preferences.

    • Custom-Size Data: Body measurements (such as bust, waist, hips, length) and custom color choices (used strictly for tailoring apparel).

  • Information Collected Automatically:

    • Device & Behavior: IP address, browser version, operating system, time zone, pages viewed, and browsing behavior.

    • Cookies: Used to maintain cart functionality and site traffic analysis (manageable via browser settings).

  • Payment Security Note: Transactions are processed entirely through PCI-DSS compliant third-party payment providers (e.g., PayPal, Visa, Mastercard). We do not store your full card details.

3. How We Use Your Information We lawfully use the collected information to:

  • Process and tailor your standard or custom orders.

  • Arrange shipping, fulfillment, and tracking.

  • Send customer support communications and handle after-sales needs.

  • Prevent fraudulent transactions and comply with legal and financial obligations.

  • Improve site performance and user experience.

4. Information Sharing & Disclosure We never sell your personal information and share it only with compliant service providers as necessary to fulfill our contract:

  • E-Commerce Platform: Shopify (powers our underlying store technology).

  • Payment & Logistics: Certified payment gateways and delivery couriers.

  • Legal Requirements: When required by court orders or mandatory regulatory demands.

5. Minors Our Site is not directed to children under 13. If you believe a child has provided us with personal information, please contact service@arsyince.com, and we will delete it promptly.

6. Your Privacy Rights (Including California CCPA/CPRA) Residents of eligible jurisdictions have the following rights:

  • Right to Know / Access: Request details on the categories and specific pieces of personal information we have collected.

  • Right to Correct / Delete: Request updates to inaccurate data or deletion of personal information (subject to legal, tax, and financial retention exceptions).

  • Right to Non-Discrimination: Exercising your privacy rights will not affect your access to equal service.

  • To exercise these rights, please email service@arsyince.com (identity verification may be required).

7. Data Security & International Transfers We maintain strict industry-standard physical and technical safeguards to protect data security. Due to international operations, your information may be transferred to servers located in regions such as Hong Kong or the United States for secure processing.

8. Data Retention We retain personal information only for as long as necessary to fulfill order fulfillment, accounting, tax compliance, and legal dispute resolution obligations.

9. Policy Updates We may update this Privacy Policy periodically, and the latest version will be posted directly on this page.