Shipping policy

This Shipping Policy explains where we ship, how much shipping costs and how long it takes for your order to arrive. Please read it before placing your order, especially if you need your dress by a specific date.

Where We Ship

We currently ship to addresses within the United States only. We are not able to ship to:

  • Alaska and Hawaii
  • Puerto Rico, Guam and other US territories
  • APO, FPO and DPO military addresses
  • Addresses outside the United States

Shipping Methods and Costs

  • Standard Shipping: $12.00 per order, 7 to 9 business days in transit. Free Standard Shipping on orders of $159 or more, based on your order total after discounts are applied.
  • Express Shipping: $25.00 per order, 5 to 7 business days in transit. Free shipping does not apply to Express Shipping.

Shipping is charged once per order, not per item. The shipping cost for your order is shown at checkout before you pay.

Processing Time

Processing time is the time we need to prepare your order before it leaves our warehouse in Suzhou, China. It depends on the type of dress you order:

  • Made to order dresses: 3 to 5 business days. Your dress is cut and sewn after you place your order, following the size you selected and any adjustment notes you added.
  • Ready to ship dresses: shipped on the next business day after your order is placed. These dresses are already in stock in our Suzhou warehouse.
  • Orders with both types: all items ship together once the made to order dress is finished, so the whole order follows made to order timing.

If your adjustment note needs clarification, we will email you before production starts. Processing time begins once the details are confirmed.

Order Cut-Off Time

Orders placed before 2:00 PM Eastern Time (New York time) on a business day begin processing that day. Orders placed after 2:00 PM Eastern Time, or on weekends and holidays, begin processing on the next business day.

Business days are Monday to Friday, excluding holidays.

Total Delivery Time

Total delivery time is processing time plus shipping transit time:

  • Made to order dress with Standard Shipping: about 10 to 14 business days
  • Made to order dress with Express Shipping: about 8 to 12 business days
  • Ready to ship dress with Standard Shipping: about 8 to 10 business days
  • Ready to ship dress with Express Shipping: about 6 to 8 business days

If you are ordering for a wedding or event, we recommend placing your order at least 4 weeks before the date. This leaves time to try on your dress and contact us if anything needs attention. If your date is close, email us before ordering and we will tell you whether your dress can arrive in time.

Holiday Schedule

Our partner dressmaking studio and our Suzhou warehouse close for about 5 days during Chinese New Year and about 5 days during the National Day holiday in early October. Production and shipping pause during these closures, and orders placed during these periods are processed once work resumes. We post the exact closure dates on our website before each holiday.

Duties and Import Fees

Import duties are included in our product prices and shipping charges, so in most cases you will not pay anything extra when your package arrives. In the rare case that customs charges an additional fee on your package, we will contact you by email to work out a solution together.

If sales tax applies to your order, it is shown at checkout before you pay.

Carriers and Tracking

  • Standard Shipping: your package travels from China to the United States and is delivered to your door by USPS.
  • Express Shipping: your package is shipped by UPS, DHL, FedEx or SF Express. The carrier is assigned by us based on your address and cannot be selected at checkout.

Once your order ships, we will email you a tracking number. Tracking information may take up to 2 business days to show updates. You can also check your order status on our Track Order page.

Shipping Address

  • Please check that your shipping address is complete and correct before placing your order.
  • Standard Shipping can be delivered to a PO Box by USPS. PO Box deliveries carry a higher risk of loss, so if you use a PO Box, please follow your tracking updates closely and collect your package as soon as it arrives.
  • Express Shipping requires a street address and cannot be delivered to a PO Box.
  • If you need to change your address, email us as soon as possible. Address changes are free before your order ships. After it ships, we will try to update the address with the carrier, but we cannot guarantee the change.

Delays, Lost or Damaged Packages

Delivery times are estimates. Weather, peak seasons and customs checks can occasionally cause delays. If your tracking has not updated for 5 business days, or your package has not arrived by the end of the estimated delivery time, please contact us and we will follow up with the carrier.

If your tracking shows delivered but you cannot find your package, please check with neighbors and your local post office, then contact us as soon as possible. If your package arrives damaged, please take photos of the package and the item and email them to us so we can help.

Contact Us

Questions about shipping? Email us at service@arsyince.com. Our customer service team works Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, excluding US holidays. We reply within 12 hours on weekdays, and within 24 to 48 hours on weekends, US holidays and major Chinese holidays.

Arsyince is operated by Suzhou Dier Shier Network Technology Co., Ltd., Room 1201 (1205), Building 9, Haobainian International Commercial Plaza, No. 1599 Suzhan Road, Gusu District, Suzhou, Jiangsu, China. Phone: +86 139 6215 4047.