Terms of service

                                                        Terms of Service

Overview This website is operated by Arsyince. Throughout the site, the terms “we”, “us” and “our” refer to Arsyince. By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service ("Terms") and all referenced policies.

Section 1 - Online Store Terms

  • By agreeing to these Terms, you represent that you have reached the age of majority in your jurisdiction, or that you have consented to allow any minor dependents to use this site.

  • Using our products for any illegal or unauthorized purpose, or violating any applicable laws, is strictly prohibited.

  • Transmitting any worms, viruses, or destructive code is prohibited and will result in immediate termination of services.

Section 2 - General Conditions

  • We reserve the right to refuse service to anyone for any lawful reason at any time.

  • Except for payment card information—which is encrypted during transmission—other website data may undergo technical adjustments across networks.

  • Unauthorized reproduction, duplication, resale, or exploitation of any portion of the Service or contact information is strictly prohibited without express written permission.

Section 3 - Accuracy, Completeness and Timeliness of Information Materials on this site are provided for general information only. We are not responsible if site information is inaccurate or incomplete, and relying on such material is at your own risk.

Section 4 - Modifications to the Service and Prices

  • Product prices are subject to change without notice.

  • We reserve the right to modify or discontinue the Service at any time without liability to you or any third party.

Section 5 - Products and Color Disclaimer

  • Monitor settings, lighting conditions, and fabric characteristics may cause visual color discrepancies between screen displays and actual products. We recommend purchasing fabric swatches prior to ordering if color accuracy is critical.

  • We reserve the right to limit or discontinue the sale of any products.

Section 6 - Orders and Order Acceptance We reserve the right to refuse, limit, or cancel any order due to suspected fraud, unauthorized resale, pricing errors, or payment issues. Order confirmation emails only acknowledge receipt and do not constitute final order acceptance.

Section 7 - Payment Terms Customers must provide accurate billing information. Orders will not be processed until payment has been successfully authorized.

Section 8 - Shipping and Delivery Estimated total delivery time typically consists of: Processing Time + Shipping Time. Detailed shipping costs, timeframes, and logistics rules are outlined in our Shipping Policy.

Section 9 - Returns, Refunds, Cancellations and Exchanges All items (including standard/custom dresses, accessories, and swatches) are eligible for return or exchange within 15 days of delivery. Specific rules, shipping fee allocations, and cancellation procedures are governed by our Return & Refund Policy and Cancellation Policy.

Section 10 - Customer Service For inquiries regarding orders, returns, or shipping, please contact our customer service team through the channels provided on our website.

Section 11 - Accuracy of Billing and Account Information You agree to provide current, complete, and accurate purchase and account information and to update it promptly to ensure smooth transactions and communication.

Section 12 - Third-Party Links and Services Our Service may include third-party links or materials. We bear no responsibility for examining, evaluating, or liability for third-party content.

Section 13 - User Comments and Feedback Feedback and suggestions submitted to us may be used to improve our products and services. However, customer photos or personal images will never be used for advertising without explicit consent.

Section 14 - Personal Information The submission of personal information through our store is governed strictly by our Privacy Policy.

Section 15 - Errors, Inaccuracies and Omissions We reserve the right to correct any typographical errors, inaccuracies, or pricing omissions, and to update information or cancel orders accordingly.

Section 16 - Prohibited Uses Using the site for unlawful activities, infringing on intellectual property, transmitting malicious code, collecting user data, or interfering with site security features is strictly prohibited.

Section 17 - Disclaimer of Warranties The Service and all products are provided on an "as is" and "as available" basis, to the maximum extent permitted by applicable law, without any express or implied warranties.

Section 18 - Limitation of Liability To the maximum extent permitted by applicable law, Arsyince and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

Section 19 - Indemnification You agree to indemnify, defend, and hold harmless Arsyince and its affiliates from any claims or demands (including reasonable attorneys' fees) arising out of your breach of these Terms or violation of any law.

Section 20 - Force Majeure Arsyince shall not be held responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, transport disruptions, or customs delays.

Section 21 - Severability If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Section 22 - Termination These Terms remain effective unless terminated by either party. You may terminate these Terms at any time by discontinuing use of our website.

Section 23 - Entire Agreement These Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Arsyince.

Section 24 - Governing Law These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without depriving consumers of mandatory rights under their local place of residence.

Section 25 - Changes to Terms of Service We reserve the right to update or modify these Terms at any time by posting the revised version on this page.

Section 26 - Contact Information

  • Brand / Company: Arsyince / Ruiheng Asia Pacific Enterprise Co., Limited

  • Address: Room C20, 3/F, Block C, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Hong Kong

  • Email: service@arsyince.com

  • Phone: +86 139-6215-4047