Terms of service

Last updated: October 28, 2026

Welcome to Arsyince. These Terms of Service explain the rules for using our website and buying from us. We have tried to write them in plain language, because a dress for a family wedding is an important purchase and you deserve to know exactly what to expect. Please read them before placing an order.

1. About Us

The website www.arsyince.com is owned and operated by Suzhou Dier Shier Network Technology Co., Ltd., a company registered in Suzhou, China. In these Terms, "Arsyince", "we", "us" and "our" refer to that company, and "you" refers to anyone who visits our website or places an order. By using our website or placing an order, you agree to these Terms and to the policies linked below.

2. Who Can Order

You must be at least 18 years old, or the age of majority where you live, to place an order. We currently ship only to addresses within the United States, as described in our Shipping Policy.

3. Our Dresses

  • Made to order: most of our dresses are made after you order, by our partner dressmaking studio in Suzhou. Production usually takes 3 to 5 business days.
  • Ready to ship: some dresses are already made and kept in stock in our Suzhou warehouse. They are sold as shown and cannot be adjusted.
  • Colors: we work to show colors accurately, but colors may look slightly different depending on your screen and the lighting in photos.
  • Images: some lifestyle images on our website are digitally created or edited to show how our dresses may be worn. If you would like more photos of a dress before ordering, please email us.
  • Sizing: we offer regular sizes 0 to 16 and plus sizes 16W to 32W. Please use our Size Guide to choose your size. Because each dress is cut and sewn by hand, small differences in measurements can occur.

4. Adjustment Notes

You may add a note on the product page asking for adjustments, such as more room in the sleeves, a higher neckline or a different length. We will follow reasonable requests that suit the design of the dress. If a note is unclear, or a request is not possible for a particular style, we will email you before production begins, and your dress will not be made until we have your answer. A dress made according to your confirmed note is considered made as ordered.

5. Orders and Acceptance

After you place an order, you will receive an order confirmation email. This confirms that we received your order, but it does not guarantee acceptance. We may decline or cancel an order, for example if an item is no longer available, if there is a pricing error, or if we suspect fraud. If we cancel your order after you have paid, we will refund you in full.

6. Prices and Payment

  • All prices are in US dollars. Import duties are included in our prices and shipping charges.
  • Shipping costs and any applicable sales tax are shown at checkout before you pay.
  • We accept the payment methods shown at checkout and on our Payment Methods page.
  • We may change prices at any time, but changes will not affect orders you have already placed.
  • If a product is listed at an incorrect price because of an error, we will contact you before processing your order and give you the choice to continue at the correct price or cancel for a full refund.

7. Discount Codes and Promotions

Discount codes and promotions are subject to the terms shown with each offer. Unless stated otherwise, only one discount code can be used per order, and codes have no cash value and cannot be applied to orders already placed. We may end or change a promotion at any time, but this will not affect orders already placed or coupons already issued.

8. Shipping, Returns and Cancellations

Shipping, returns, refunds and cancellations are covered by our Shipping Policy, Return and Refund Policy and Cancellation Policy, which form part of these Terms. In summary, made to order dresses cannot be returned for change of mind but can be returned within 30 days of delivery if we made an error, and ready to ship dresses can be returned within 30 days of delivery unless marked Final Sale.

9. Reviews and Review Rewards

We love hearing from the women who wear our dresses. If you post a review, you confirm that it is your own honest opinion about the item you purchased. If you include photos, you confirm that you took them or have the right to share them, and that anyone shown has agreed. You give us a non-exclusive, royalty-free permission to display your review and photos on our website, emails and social media. You can ask us to remove your photos at any time by emailing us.

Through our Leave a Review program, we send a $10 coupon for any honest review, whatever star rating you give. Reviews written through this program are labeled as incentivized. Coupon terms are shown on the program page. We do not edit reviews to change their meaning, and we do not remove reviews because they are critical. We may remove content that is offensive, unrelated to the product, or contains personal information.

10. Use of Our Website

You agree not to misuse our website, including by trying to access it in unauthorized ways, interfering with its operation, copying its content for commercial use, or using it for any unlawful purpose.

11. Intellectual Property

The Arsyince name, logo, website design, text, images and other content on this website belong to us or are used with permission. You may not copy, reproduce or use them for commercial purposes without our written permission.

12. Disclaimer

We work to keep the information on our website accurate and up to date, but we cannot promise that it is free of errors at all times. Except as stated in these Terms and our policies, and to the extent permitted by law, our website and products are provided "as is". Nothing in these Terms limits any rights you have under the consumer protection laws of your state that cannot be waived.

13. Limitation of Liability

To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as costs related to an event, except where the law does not allow this limitation. This does not affect your right to a refund under our Return and Refund Policy.

14. Resolving Problems

If something goes wrong, please contact us first at service@arsyince.com. Most problems can be solved quickly by talking with us, and we will do our best to make things right. If we cannot resolve a problem within 30 days, you may pursue any remedies available to you under applicable law.

15. Governing Law

These Terms are governed by the laws of the People's Republic of China. If you are a consumer in the United States, you also keep the protection of any mandatory consumer laws of the state where you live.

16. Changes to These Terms

We may update these Terms from time to time. The version posted on this page at the time you place an order applies to that order. We will change the "Last updated" date at the top of this page when we make updates.

17. Contact Us

  • Email: service@arsyince.com
  • Phone: +86 139 6215 4047
  • Company: Suzhou Dier Shier Network Technology Co., Ltd.
  • Address: Room 1201 (1205), Building 9, Haobainian International Commercial Plaza, No. 1599 Suzhan Road, Gusu District, Suzhou, Jiangsu, China